Shipping policy
At Veloura, we want you to understand how your wig is prepared, processed, and delivered.
Our wigs are made or processed after an order is placed, depending on the product and any customisation selected. Once your order is ready, the manufacturer ships it directly to your delivery address.
Order Processing
Orders generally require approximately 2–4 business days for processing.
Processing time is the time needed to prepare your order before it is shipped. It may vary depending on the product, customisation, stock availability, and preparation required.
If additional information or confirmation is needed to complete your order, we may contact you before processing continues.
Shipping Time
Once your order has been processed and dispatched, shipping generally takes approximately 7–10 business days.
These are estimated shipping times, not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, customs clearance, weather, and other circumstances outside our reasonable control.
The estimated shipping period begins after dispatch, not when the order is placed.
Shipping Destinations
We ship to destinations available at checkout.
Available shipping options, costs, and any applicable delivery information will be displayed during the checkout process.
Please ensure that your delivery address and contact details are accurate before completing your order.
Tracking Information
Once your order has been shipped, tracking information will be provided where available.
Tracking updates may take some time to appear after the parcel is handed to the carrier. Tracking availability and update frequency may vary depending on the shipping method and destination.
Delivery Delays
While we work to help orders move through processing and shipping smoothly, delays can occasionally occur.
Possible causes include carrier disruptions, customs processing, weather conditions, incorrect address details, or other circumstances outside our reasonable control.
If your parcel is taking longer than expected, please check your tracking information or contact us with your order number so we can help review the shipment.
Customs, Duties, and Import Charges
For international orders, customs duties, import taxes, or clearance fees may apply depending on the destination country.
Where applicable, these charges may be payable by the customer. Veloura is not responsible for delays caused by customs processing or for charges imposed by the destination country.
Please check with your local customs authority if you require further information about potential import charges.
Important Information
By placing an order, you acknowledge that your wig may require preparation or customisation before shipment.
The estimated processing and shipping times are provided to help you plan, but they do not guarantee a specific delivery date.
Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable laws.